How We Work Diagnostics 
How We Work Diagnostics 

Clarity before  Commitment

Enterprise initiatives often move forward with incomplete understanding of where systems break down in real work. 

Diagnostics exist to create clarity before large investments are made. 

How We Work Diagnostics 

They help organizations: 

Surface real adoption and performance issues 

Identify hidden risks early 

Align stakeholders around the true problem space 

Decide what is worth fixing, redesigning, 
or scaling 

Diagnostics reduce uncertainty and prevent costly rework later. 

Why diagnostics matter
in enterprise environments

In complex organizations:

Symptoms are often mistaken for root causes 

Multiple stakeholders experience different failures 

Data exists,
but insight is
fragmented

Diagnostics provide a structured way to move from opinion to evidence. 

They replace assumptions with a shared, factual understanding of what is happening and why. 

What diagnostics focus on 

All diagnostics are designed to answer three core questions: 

Is the system usable in real operating 
conditions? 

Does it support the decisions people actually make? 

Will it scale without increasing friction or risk? 

Each diagnostic

applies this lens to a specific domain. 

Available diagnostics

01

Learning Effectiveness Audit

When learning is completed but behavior does not change

This audit evaluates whether learning programs prepare people to make the right decisions in real situations.

What it assesses 

  • Role relevance
  • Decision readiness
  • Scenario realism
  • Transfer barriers between learning and work

Clear insight into why learning is not translating into performance, and where redesign will have the greatest impact.

Start Learning 
Effectiveness Audit →

02

Platform Adoption Diagnostic

When platforms are launched but not used

This diagnostic identifies why digital platforms are ignored, bypassed, or worked around.

What it assesses

  • Workflow alignment
  • Usability and information clarity
  • Cognitive load
  • Accessibility and inclusion

An adoption risk map and prioritized recommendations to improve usage and confidence.

Start Platform Adoption 
Diagnostic →

03

Automation Readiness Scan

When automation is planned but readiness is unclear

This scan evaluates whether processes, systems, and governance are ready for automation without increasing risk.

What it assesses

  • Process stability
  • Exception frequency
  • Governance maturity
  • Human oversight requirements

A clear readiness assessment and guidance on what should be automated, delayed, or redesigned first.

Start Automation 
Readiness Scan →

What teams receive from a diagnostic

Each diagnostic engagement delivers:

A clear articulation of the real problem

Evidence-based findings

Adoption and risk indicators

Practical recommendations

A structured path forward

Diagnostics are designed to inform decisions, not to push solutions.

How diagnostics are used 

Organizations typically use diagnostics to: 

Validate or challenge existing assumptions

Align senior stakeholders 

Reduce delivery and adoption risk 

Decide next-step investments confidently

Diagnostics can stand alone or lead into larger transformation initiatives. 

Begin with clarity

Starting with a diagnostic allows teams to move forward with confidence rather than speculation.

Start with learning
Explore our method
View work and case patterns