Platform Adoption Diagnostic
Platform Adoption Diagnostic

When platforms are launched
but not used

Many organizations invest in powerful digital platforms.

Over time: 

Adoption drops

Shadow tools appear

Manual processes return

Confidence in the platform erodes

The platform goes live Usage spikes briefly
Then workarounds begin

The Platform Adoption Diagnostic exists to understand why this happens. 

What this

diagnostic is
designed to uncover 

This diagnostic examines whether a platform fits how work is actually performed.

It focuses on the gap between:

How the platform expects people to work

And how work truly happens day to day

The goal is to identify

adoption friction before it becomes normalized

What we assess

The diagnostic evaluates the platform across critical adoption dimensions: 

Workflow alignment

Does the platform support real workflows or force unnatural work patterns?

Information
clarity

Is information structured in
a way that supports fast, confident decisions?

Cognitive
load

Does the platform simplify work or add mental effort during use?

Usability
under pressure

Can the platform be
used easily on busy or
high-risk days?

Accessibility
and inclusion

Is the platform usable across roles, abilities, and environments?

What this

diagnostic

does not focus on

This is not a technical audit.

It does not: 

Review code quality 

Benchmark feature lists

Compare vendors

Those factors rarely
explain adoption failure

What teams receive

At the end of the diagnostic, teams receive: 

01

A clear adoption
risk map

01

02

Identification of friction points and workarounds

02

03

Prioritized recommendations for improvement

03

04

Evidence-based guidance on redesign or optimization

04

05

Insight into what should be fixed before scaling further

05

The output is designed to guide decisions, not assign blame

When organizations use this diagnostic

The Platform Adoption Diagnostic is typically used when:

A new platform has low or declining usage

Multiple tools are used to achieve the same outcome

User frustration is increasing

Rollouts are planned across regions or roles

Leaders question platform ROI

How the

diagnostic fits
into larger initiatives

This diagnostic can stand alone or support:

Platform redesign initiatives


UX and information architecture improvements

Change and adoption strategies


Broader digital transformation programs

It creates clarity before additional investment

Begin with clarity

The most effective way to start is with a diagnostic that creates shared understanding and reduces risk before major investment. 

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